Route every chat to the right person
Auto-assign new chats by team, language, tag or round robin. Customers get a fast reply and agents share the load fairly.
Auto assign
Round robin- Priya S.Online, 4 open chatsAssigned
- Amit K.Online, 7 open chatsNext
- Neha B.AwaySkipped
Everything in Auto agent assign
Route every chat to the right person, fairly.
Round robin
Share new chats evenly across online agents.
Team rules
Send sales chats to sales and order questions to support.
Tag-based routing
Route by tags like city, language or product.
Working hours
Skip agents who are away and use off-hours replies.
Reassign on timeout
Move a chat if it is not answered in time.
Workload view
See open chats per agent at a glance.
Up and running in three steps
Create teams
Group agents into sales, support or regions.
Set rules
Choose round robin, tags or conditions.
Let it run
New chats are assigned the second they arrive.
Built for businesses like yours
Real estate
Send each project's leads to its sales team.
Automotive
Route test-drive requests by city.
Support desks
Keep order questions with the support team.
Auto agent assign questions
Cannot find what you need? Talk to us and we will answer within one business day.
Agents who are away are skipped, and chats go to the next person.
Yes. Use tags or fields such as language or city in your rules.
Use a timeout rule to move the chat to someone else.
Works better together
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